By using our services, you agree to the terms and conditions of Lee Services as listed below.
Please note: This is an agreed schedule window cleaning service — we do not offer intermittent or one-off window cleaning (additional services available upon request — please book in advance).
Upon receiving your welcome text along with your first clean, you are committing to a regular window cleaning service (our 4-weekly schedule or our 8-weekly schedule). There is an additional charge for your first window clean to cover the extra time taken.
We work in all-weather conditions and will endeavour to keep your windows clean come wind, rain or shine, and as near to your agreed schedule as possible. However, in extreme circumstances such as heavy rain, thunderstorms and strong winds your clean may need to be rescheduled.
We operate a 4 or 8-weekly scheduled cleaning service depending on your agreed preference. We aim to adhere to this schedule to the best of our abilities however, due to factors such as weather and staff this is not always possible and therefore, we ask for some flexibility on time scales: a week or so 'give or take' either side of your forthcoming clean.
All text message reminders are sent via an automated messaging service the day before your clean is due. This is a no-reply service — should you wish to get in touch, a contact number will be included in the text.
If you need to reschedule after receiving the reminder message, please do so before 5pm on the day you receive it. After this time, the following day's clean cannot be cancelled.
It is therefore very important to update your schedule promptly if the appointment is not convenient, as the cleaner will be attending the next day.
Should your cleaner get to your property and be unable to gain access to the rear, they will carry out a Front Only Clean. We have found that our customers are happier to have the front only rather than not at all. Minimum charge £15.
All customers joining our scheduled window cleaning service are required to pay via our Pay as You Go Direct Debit payment system provided by your bank through GoCardless. This may be set up on our payment page. Payments are automatically taken 5–7 days after each clean. You are protected by the Direct Debit Guarantee. For security purposes our cleaners do not accept cash, cheques, credit card or any other form of payment on the door.
It is our aim and focus to provide all our customers with a window cleaning service they can be proud of, and as such we will always try our best to deliver fantastic cleaning results each and every time. All our work is guaranteed: if there is anything you are unhappy with, just let us know within 48 hours of your clean and we will return free of charge the following working day to re-clean any mistakes our cleaners may have made. Please note that any complaints made outside of this 48-hour window may not be re-cleaned.
Although every care is taken and specific brushes are used when cleaning Lead Glass Windows, Lee Services cannot accept responsibility for any damage before, during or after the clean, and we are unable to replace any Lead should they become defective.
If for whatever reason you would like to cancel our services, you may do so at any time. All cancellations must be made prior to your next clean. This can be done via telephone call to our office.
All customer information is kept on a confidential database and is not discussed or shared with any third-party companies or individuals as required by the Data Protection Act. Our Data Protection and Privacy Policy are available upon request.
For any questions about these terms please visit our contact page.